Applicability
These shipping terms apply to all orders of Nexushue Trade Ltd products purchased through huexus.com and shipped to the EU.
Shipping time
We will complete the shipment of the goods within 5-7 working days after receiving the order
Shipping time is calculated from the payment confirmation (if applicable) or order confirmation
Weekends and public holidays are not included in the shipping time
Shipping time
The standard shipping time within the EU is 20-40 working days (calculated from the date of shipment)
Actual shipping time may vary depending on the following factors:
Destination country/region
Customs clearance process
Seasonal peak period
Force majeure factors (such as weather, strikes, etc.)
Shipping method
We ship through reliable international logistics partners, including but not limited to:
DHL
FedEx
Local postal service
Shipping policy
Shipping costs will be automatically calculated at checkout based on product weight and destination
Some promotions may offer free shipping
Order tracking
After shipment, you will receive an email notification with a tracking number
You can track the status of your order through our website or the logistics company's website
Customs and Taxes
Orders within the EU may be subject to Value Added Tax (VAT), which is included in the product price
Any additional customs fees or import taxes (if applicable) are the responsibility of the customer
Delayed Handling
In the event of a shipment or transportation delay, we will:
Notify you promptly by email
Provide an updated estimated delivery time
Provide an alternative solution when necessary
Non-delivery Handling
If the delivery is unavailable due to the following reasons:
Wrong or incomplete address
Multiple delivery failures
Rejection by the recipient
The item will be returned and we will contact you to arrange for re-delivery (additional shipping costs) or a refund (less the original shipping costs)
Contact Us
For any shipping-related questions, please contact:
Email: [email protected]
Website: huexus.com