Scope of application
This return policy applies to all EU customers who purchase Nexushue Trade Ltd products through huexus.com and complies with EU consumer protection regulations.
Return rights
Under EU regulations, you have a 14-day right to return products without reason. You can return products without reason within 14 days from the date you receive the product.
Return conditions
The product must be in new condition, unused and retain the original labels and packaging
Original purchase receipt is required
Return process
Send a return request to [email protected], indicating the order number and reason for return
Once you receive our return authorization, please send the product back to the specified address
We will process the refund within 14 working days after receiving and inspecting the returned product
Refund method
The refund will be returned to your original payment account, and the processing time may vary depending on the payment institution
Return shipping
Return due to product quality issues: We bear the return shipping
Unreasonable return: Customers are responsible for the return shipping
Exchange policy
If you need to exchange, please follow the return process first, and then place a new order to purchase the required product.
Defective product handling
If you receive damaged or quality-problematic products, please contact us within 48 hours after receipt and provide relevant photo proof.
Contact information
If you have any return or exchange questions, please contact:
Email: [email protected]
Website: huexus.com